Nationwide Title Clearing is a unique organization because not only is it at the top of its field; it is setting standards for other competitors in the field to follow. Established in 1991, Nationwide has become one of the largest document and title processing companies in the world.
The company is located in Palm Harbor, Florida and employs over 450 well-trained and hard-working employees who take their jobs seriously. Eight out of the top ten retail banking and mortgage companies use Nationwide for their source of documentation for the needed documents for the processing and verification of mortgage transactions. In other words, without the speedy and accurate completion of sourcing and verification of these documents, the mortgage deal will never take place.
Nationwide has access to every county in the United States, which amounts to a little over 3,400 counties. While most county record systems have electronic filing systems that are accessible by electronic transfer, there are numerous county records systems that are still filed by hand, and the records are stored in a paper file folder in a metal cabinet. There are many records that are damaged, lost, or destroyed, and yet there are ways to find and validate these files as well.
Nationwide has an accuracy record of 99.81 percent in their ability to find a record and verify its accuracy in a speedy manner. Its failure rate is less than 1 percent which is remarkable considering the number of records that the company processes. The secret to the success of the company is the technology that has been utilized, and the employees who are dedicated to their jobs and the mission of delivering accurate results nearly all of the time.
Nationwide hires the best employees possible and there is a rigorous screening process in that regard. When new hires come on board, there is a full and complete training program for them to get started. There is a very thorough mentoring process as well. As employees progress through the ranks, they have a very aggressive continuing education regimen that is voluntary, but which allows an operator to advance and take on more responsibility.
There are over 100 additional learning courses in this regard, and it is highly used which helps employees to advance and be cross-trained in the company. The CEO of the company, John Hillman is well-known in the document industry for his stance on high standards. His comments were recently given in an industry podcast where he stated that companies should set high standards and then publicly live up to them to create a culture of excellence. That is exactly what Nationwide has accomplished.