Handy’s Path to Profitability

As companies go from emerging in a competitive market to fully focused on profits, only the fittest of the bunch survives. Handy, previously known as Handybook, is an unquestionable savvy young company. It is a cleaning service provider that lets you order a cleaner, plumber or a handyman with just a tap on your smartphone.

It is certainly one of the most suitable ways to get a cleaning service, https://www.handy.com/services, in a world where there are not enough reliable cleaning services available. Dua and Hanarahan are Handy’s co- owners who met as classmates at Harvard University while sharing an apartment together in Cambridge. Like so many want-to-be businessmen, Dua and Hanrahan were wondering how they can use omnipresence of smartphones to get a settled and profitable market.

Their timing was good and in 2012, they launched officially but financial crisis was their main problem. Handy.com were lucky to start right when tech- savvy company investors were looking for companies who would provide on demand and gig based innovative products. The company gathered ten million dollars in a swift in funding in October 2013 and by the end of the year, Handy was live in twelve cities. In 2014, just a few months after receiving a three and a half million dollars infusion, Handy launched in a dozen more cities including its first international one Toronto. Another thirty million dollars followed that June and in July Handy was headed to London. The company and its customer base were growing exponentially.

In March 2013, Handy had one customer every ninety minutes, a year later, it became one customer every three minutes and by September 2014, it became one customer every ninety seconds. With the rash of expansion also came a rush of work. Handy went on a hiring spree. The team of employees which were once five grew to fifty over the next twelve months. In the first two years as the demand rose, the company hired dozens of hourly paid customer service officers to handle the flood of incoming complaints.